DuChat

Docs sections

OverviewAccount setupDashboardCreate chatbotChatbot settingsTrain knowledgeTest and publishWidget setupPlatform embedsWordPressWebflowShopifyWixSquarespaceFramerGoogle Tag ManagerBigCommerceBubbleCarrdCustom HTMLConversationsAnalyticsBillingTeam and rolesNotificationsSupportSecurityAdmin monitoringDeveloper integrationsTroubleshooting
Fixes

Troubleshooting

Common issues and the first checks to run when chatbot creation, training, publishing, billing, invites, or traffic fails.

Create

Creation issues

Cannot create another chatbot

Archive an unused chatbot if an operational cap is reached, or ask the owner to check billing.

Training

Training issues

Training failed

Check source type, public URL access, file type, file size, safety caps, and credit status.

Answers are weak

Add better sources, add manual Q&A, remove stale content, and retest in playground.

Widget

Widget issues

Widget does not load

Confirm publish status, allowed domain, workspace id, chatbot id, and script URL.

Leads are missing

Check runtime flow, lead capture settings, required fields, and lead API rate limits.

Traffic is blocked

Review admin pause, rate limits, credit status, domain allowlist, and runtime events.

Account

Billing and team

Billing portal is disabled

The workspace needs a Stripe customer, which is created after checkout.

Invite did not work

Check email match, verification status, invite expiry, and available team seats.