Documentation

DuChat docs

Step by step product guide for building website chatbots in minutes with AI, training knowledge, publishing widgets, managing billing, inviting teams, reviewing analytics, and monitoring the platform.

Overview

What you can do

Create a chatbot

Start from a website URL, let AI prepare the draft, answer generated setup questions, then test the assistant before publishing.

Train trusted knowledge

Add approved pages, sitemaps, files, images, audio, video, plain text, or manual Q&A. The assistant should answer from these sources before going live.

Publish safely

Public traffic is served only when the chatbot is published, trained, domain ready, credit active, and not paused by an admin.

Monitor performance

Use conversations, contacts, analytics, usage, runtime events, fallback rate, and estimated cost to improve quality over time.

Runtime

How it works

Visitor asks a question

Runtime checks

Knowledge answer

Lead capture

Human handoff

Blocked check

The dashboard creates and trains the chatbot. The public widget sends visitor messages to scoped widget APIs. Runtime checks run before an answer is generated, then the chatbot retrieves relevant knowledge and stores the conversation for analytics.

Path

Recommended path

1Set up the account and workspaceVerify email, choose the active workspace, and confirm the role has enough access.
2Create and configure the chatbotEnter the website URL, answer setup questions, then tune behavior, fallback, domains, lead capture, and widget copy.
3Train and test before publishingAdd trusted sources, test in playground, then publish only after readiness checks pass.
4Monitor and improveUse conversations, analytics, usage, support, and admin monitoring to keep quality high.

Next doc

Account and workspace setup

Create an account, verify email, accept invites, switch workspaces, and understand how workspace ownership works.

Open