Quality check

Test and publish

Use the playground, verify launch checks, publish only when ready, and understand blocked public states.

Test

Playground

Use /dashboard/chatbots/[id]/playground to ask real visitor questions, verify source backed answers, check fallback behavior, and confirm lead collection before public launch.

Checklist

Launch checklist

Runtime flow

The generated flow must validate for playground and widget turns.

Training ready

At least one source should complete and produce searchable knowledge chunks.

Domain access

Add allowed domains or explicitly allow any domain before publishing.

Playground proof

Test real visitor questions, fallback behavior, sources, and lead collection.

Publish status

Draft and archived chatbots are never served by public widget APIs.

Admin pause

A super admin pause blocks config, chat, and lead APIs until resumed.

Status

Publish states

Draft and archived chatbots are not served by public widget APIs.
Published chatbots still require domain access and plan checks.
Admin paused chatbots return a safe temporarily paused message.
Owners cannot bypass a super admin pause from the dashboard.

Flow

Runtime flow

Visitor asks a question
Runtime checks
Knowledge answer
Lead capture
Human handoff
Blocked check
Next doc

Widget setup

Customize the widget, configure domains, copy the embed snippet, and verify the live website.

Open