Help

Support

Use support chat and tickets for product help, billing questions, account issues, chatbot issues, widget issues, training issues, and bugs.

Chat

Support chat

Authenticated users can ask support questions first. If human follow up is needed, a support ticket is created from the conversation.

Tickets

Tickets keep status, category, requester details, thread messages, and attachments together.

Ticket pages use live updates with polling fallback so replies appear without losing context.

Files

Support chat accepts one image attachment at a time with optional text. Images are validated, uploaded, and rendered from attachment routes.

Admin

Admin support highlights tickets waiting for admin reply, and the sidebar displays an attention indicator when tickets need action.

Next doc

Understand tenant scoping, widget runtime checks, rate limiting, visitor analytics, AI provider, and prompt leakage protection.