Terms and Conditions

May 7, 2026.

These terms apply when you create an account, manage a workspace, train or publish a chatbot, connect integrations, or use DuChat AI features.

• You must provide accurate account and workspace information and keep login credentials secure.
• You are responsible for all activity in your workspace and for assigning appropriate member roles.
• Workspace users may access workspace dashboard features only. Super admin access is separate, environment configured, and restricted to platform administration.
• You may use DuChat only for lawful business purposes and in compliance with applicable notices, consents, and platform rules.
• You are responsible for reviewing user permissions, workspace ownership, billing access, and domain settings before publishing a chatbot.

• Only upload, crawl, paste, or connect content that you have the right to process, store, embed, and use for chatbot responses.
• You remain responsible for reviewing training sources, suggested questions, flow behavior, fallback text, lead capture copy, handoff behavior, and public facing widget settings.
• Generated responses can be incomplete, delayed, outdated, or incorrect. Do not use chatbot output as professional, legal, medical, financial, safety, or emergency advice.
• DuChat is designed to answer from trained knowledge and fallback when retrieval is weak, but you must test the bot before publishing or relying on it with visitors.
• Do not attempt to use prompts, training data, or widget messages to reveal hidden instructions, secrets, API keys, or private data.

• If you connect Google Docs, Google Calendar, or another supported service, you confirm that you have the right to authorize DuChat to access and process the selected account data for the connected feature.
• Google Docs content imported as chatbot knowledge may be stored, chunked, embedded, retrieved, and used to answer visitor questions for the owning workspace and chatbot.
• Google Calendar appointment booking may read calendar availability and create events with the appointment details submitted by visitors through an enabled chatbot flow.
• You can disconnect integrations in the dashboard or revoke Google access from your Google Account permissions. Existing imported knowledge, generated chunks, embeddings, conversation references, and booking records may remain until deleted through the product workflow or workspace deletion controls.
• Use of Google user data is described in the Privacy Policy and must follow the Google API Services User Data Policy, including the Limited Use requirements.

• Public widgets must be used only on domains allowed for the chatbot, unless the chatbot is intentionally configured to allow any domain.
• You are responsible for telling website visitors how chats, visitor metadata, and leads are collected and used.
• You may not use the widget to collect highly sensitive data unless you have the required authorization, notices, safeguards, and legal basis.
• You may not reverse engineer, scrape, overload, bypass rate limits, or attempt to expose internal prompts, secrets, or private APIs.
• You are responsible for monitoring conversations, source references, leads, contacts, usage, and analytics after publication.

Billing is credit based. Trial and Pro credits are enforced server side for AI operations such as replies, embeddings, setup analysis, and generated suggestions. Non-AI dashboard, settings, and data management actions remain available.

Paid billing flows are handled through Stripe. Subscription changes, renewals, failed payments, invoices, cancellations, and refunds are subject to the configured plan settings and payment service workflow.

• Do not upload malicious files, illegal content, infringing content, or data you are not authorized to use.
• Do not use the service to spam, impersonate others, deceive visitors, generate malware, bypass safety controls, or violate another person's rights.
• Do not attempt unauthorized access to workspaces, admin routes, databases, object storage, billing data, or service credentials.
• Do not use the service in a way that harms platform availability, security, reputation, visitor privacy, or other customers.

You retain ownership of your business content, uploaded files, chatbot configuration, conversations, contacts, and leads. You grant DuChat the rights needed to host, process, retrieve, display, analyze, and transmit that content to provide and protect the service.

DuChat retains ownership of the application, platform code, product design, workflows, documentation, setup guides, and service improvements, excluding your customer content and visitor data.

Access may be suspended or terminated for non payment, security risk, legal risk, abuse, excessive usage, or violation of these terms. Published widgets may stop responding if a workspace exceeds available credits, loses required billing status, is archived, or violates domain controls. Workspace owners remain responsible for preserving required records before canceling where export tools are available.

The service is provided as available. DuChat does not promise uninterrupted service, perfect generated output, guaranteed conversion lift, legal compliance for your use case, or compatibility with every website environment. To the maximum extent allowed by law, DuChat disclaims implied warranties and is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption.

Some jurisdictions do not allow certain limits, so the limits may apply only to the extent permitted by law.

These terms may be updated as the product, pricing, deployment model, subprocessors, or laws change. Continued use after an update means the updated terms apply.