Keep chatbot answers grounded in approved sources.
Train the assistant on approved website pages, files, manual answers, and connected sources so it can answer from your knowledge and fall back when it lacks enough context.
Setup path
- 1Approve the pages, files, and sources that should become chatbot knowledge.
- 2Index approved knowledge before testing source backed answers in Playground.
- 3Review source references, fallback behavior, and gaps before publishing.
Built around source grounded chatbot intent.
Approved source control
Training can use website pages, files, manual content, shared sources, and connected knowledge where the workspace has configured them.
Fallback behavior
When the assistant does not have enough knowledge, it can use fallback copy and invite a human follow up instead of guessing.
Source review
Dashboard views expose training sources, knowledge versions, chunks, references, and knowledge gaps for review.
Use this page when the site content already supports the answer.
DuChat works best when the website, approved sources, and setup answers describe the business clearly. When the bot lacks enough context, fallback and handoff paths keep the conversation honest.
Better for trust
Grounded answers help teams keep the chatbot aligned with approved business content.
Better for maintenance
Knowledge versions and gap review make updates more deliberate after launch.
Better for sensitive topics
Teams can set boundaries for finance, education, health adjacent, and service content by approving exactly what the bot can use.